Anat Rafaeli
Anat Rafaeli
Technion Professor of Organizational Behavior
Verified email at - Homepage
Cited by
Cited by
Expression of emotion as part of the work role
A Rafaeli, RI Sutton
Academy of management review 12 (1), 23-37, 1987
The expression of emotion in organizational life
A Rafaeli, RI Sutton
Research in organizational behavior 11 (1), 1-42, 1989
Untangling the relationship between displayed emotions and organizational sales: The case of convenience stores
RI Sutton, A Rafaeli
Academy of Management journal 31 (3), 461-487, 1988
Organizational dress as a symbol of multilayered social identities
MG Pratt, A Rafaeli
Academy of management journal 40 (4), 862-898, 1997
Organizational routines as sources of connections and understandings
MS Feldman, A Rafaeli
Journal of management studies 39 (3), 309-331, 2002
When cashiers meet customers: An analysis of the role of supermarket cashiers
A Rafaeli
Academy of management Journal 32 (2), 245-273, 1989
Emotion cycles: On the social influence of emotion in organizations
S Hareli, A Rafaeli
Research in organizational behavior 28, 35-59, 2008
Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors
A Rafaeli, RI Sutton
Academy of management journal 34 (4), 749-775, 1991
Busy stores and demanding customers: How do they affect the display of positive emotion?
A Rafaeli, RI Sutton
Academy of Management Journal 33 (3), 623-637, 1990
Emotion as a connection of physical artifacts and organizations
A Rafaeli, I Vilnai-Yavetz
Organization science 15 (6), 671-686, 2004
Tailored meanings: On the meaning and impact of organizational dress
A Rafaeli, MG Pratt
Academy of Management Review 18 (1), 32-55, 1993
When clerks meet customers: A test of variables related to emotional expressions on the job.
A Rafaeli
Journal of Applied Psychology 74 (3), 385, 1989
Navigating by attire: The use of dress by female administrative employees
A Rafaeli, J Dutton, CV Harquail, S Mackie-Lewis
Academy of Management Journal 40 (1), 9-45, 1997
Individual emotion in work organizations
A Rafaeli, M Worline
Social science information 40 (1), 95-123, 2001
Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues
A Cheshin, A Rafaeli, N Bos
Organizational behavior and human decision processes 116 (1), 2-16, 2011
When customers exhibit verbal aggression, employees pay cognitive costs.
A Rafaeli, A Erez, S Ravid, R Derfler-Rozin, DE Treister, R Scheyer
Journal of applied psychology 97 (5), 931, 2012
Store environment, emotions and approach behaviour: applying environmental aesthetics to retailing
S Gilboa, A Rafaeli
The International Review of Retail, Distribution and Consumer Research 13 (2 …, 2003
Instrumentality, aesthetics, and symbolism of office design
I Vilnai-Yavetz, A Rafaeli, CS Yaacov
Environment and Behavior 37 (4), 533-551, 2005
The impact of call center employees' customer orientation behaviors on service quality
A Rafaeli, L Ziklik, L Doucet
Journal of service research 10 (3), 239-255, 2008
Symbols in organizational culture
A Rafaeli, M Worline
Handbook of organizational culture and climate 7, 1-84, 2000
The system can't perform the operation now. Try again later.
Articles 1–20